Practice Policies

At JC Wellness Center, we are committed to providing a supportive, professional, and comfortable experience. To help you receive the best care possible, please review our practice policies below.

• Appointments can be made online or by phone.
• We offer in-person and telehealth visits for your convenience.
• Please arrive on time; late arrivals may require rescheduling.

• We kindly request 24 hours’ notice for cancellations or rescheduling.
• Missed or late-cancel appointments may result in a no-show fee.
• Repeated missed appointments may affect future scheduling availability.

• Telehealth is provided through a secure, HIPAA-compliant platform.
• Please ensure you are in a private, quiet space during your visit.
• You must be physically located within the state your provider is licensed in at the time of your session.

• Follow-up visits are required to monitor your progress and medication safety.
• Medication refills are only provided during scheduled appointments.
• Lost or stolen prescriptions cannot be replaced.
• Certain medications may require more frequent visits or additional monitoring.

• We complete work notes, school forms, accommodation letters, and other clinically necessary documents.
• All forms must match your clinical documentation.
• Please allow 5–7 business days for completion of detailed paperwork such as FMLA.
• Some forms may require an appointment before completion.

• Clinical questions, medication concerns, or medical advice cannot be provided by email.
• For medical needs, please call the office or schedule an appointment.
• Non-urgent messages will receive a response within 1–2 business days.

JC Wellness Center does not provide emergency services.
If you are in crisis, please contact one of the following immediately:

• Call 911
• Go to your nearest emergency room
• Call or text 988 (Suicide & Crisis Lifeline)